Complaint Guideline

Submission Of A Complaint Against A Fire Protection Technician

Complaint submissions must be in writing and addressed to the ASTTBC Registrar (Staff members dealing with certification issues do not handle complaints). The Registrar acts as Secretary to the Practice Review Board (PRB) who under the ASTT Act has responsibility for the review of registrants' conduct. Staff cannot accept verbal complaints.

Complainants should be aware that a false or malicious complaint may result in legal action by other parties.

Complaint Procedure:

1	Fully document details of the alleged incident.
2	Must include full name and FP number of the technician (s) in question. ASTTBC can only act against registered members.
3	Must include name of business, contact person and phone number at the location where the alleged incident took place
4	Must include a detailed written description of the actual complaint.
5	Must include substantiated photocopy evidence of reports and tags, including photos if possible.
6	The complaint must be verified by an ASTTBC representative or the local fire department.
7	ASTTBC may call the complainant to discuss the issue and to ensure that there is proper information and evidence of an actual violation of the ASTTBC Code of Ethics and Practice Standards.
8	Providing there is reasonably substantiated information and evidence, a copy of the complaint will be forwarded to all parties involved for their comments.
9	Once ASTTBC has received comments from all parties, the Practice Review Board will review the complaint and make a recommendation. If necessary a Disciplinary Hearing will be held under the ASTT Act.

The Code of Ethics is for everyone and it can only work if information regarding unethical practices is reported to the ASTTBC Practice Review Board. This requires the combined efforts of Technicians and Fire Departments. It is through your vigilance and the powers of the PRB that violators can be held accountable.